Technical Support

Sun Outages on our Cable TV System

Sun Outages or Solar interference occurs every February/March and September/October of each year, and results in the degradation or loss of satellite signal for short periods of time each day for about 2 weeks.

Affected Areas and Times

Solar interference is an inherent part of satellite operations. The effects will be seen on most channels and will occur during various times of the day. Interruptions can last from just a few minutes to up to 15 minutes a day and can range from mild to severe.

Note: Sun Outages do not affect internet or phone

You may see sparkles in the first days of the sun outage timeframe. It may gradually deteriorate to the point of total outage.

Some channels will experience blocks or freeze frames in the picture before and after the peak times.

These are the channels we receive digitally from the satellite.

  • Once it reaches peak, the interference gradually decreases and becomes less noticeable each day after the peak.
  • Unfortunately, there is technically nothing that can be done to prevent the sun outage effects.
  • If any group of channels is affected for much more than 15 minutes or if all channels are affected at one time, please notify us. There may be a problem that is unrelated to sun outages or you may need to contact us.

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For other support related questions, please contact us at 410-901-2224 or support@bcctv.net